The length of counseling varies depending on the individual and the nature of the concerns being addressed. Some people may only need a few sessions to work through a particular issue, while others may benefit from ongoing counseling over a longer period of time.

Yes, counseling sessions are typically confidential, meaning that what you discuss with your therapist will not be shared with others without your permission, except in cases where there is a legal or ethical obligation to do so (such as if the therapist believes that you or someone else is at risk of harm).

While we understand that there might be certain medical emergencies due to which you wouldn’t be able to make it to your session, as company policy the cancellation charges are levied on any foreseen or unforeseen circumstances.

We value our psychologists’ and your time equally. There could be very valid reasons for your cancellation, however, the psychologist specifically blocks a slot for you that could have been utilised by another client in need. Therefore, if the cancellation is not done 24 hours prior to the scheduled appointment, full session charges are levied.

All our workshops & internships take place per schedule. In case we do not receive the required registrations for the programme, we may need to reschedule/cancel the workshop. You can decide to enrol in an alternative ongoing programme or refund your payment. Your refund will be initiated immediately to your account and will be credited within 7-10 business days.

Participants may choose to transfer their payment towards other existing programs if they cannot make it to the paid program (Center must be informed at least 48 hours before the program commences). However, we do not run the same programs every month and do not promise that the same program will be offered in the coming months. You may choose from the programs that are being offered that month or the next. As a part of our company policy, once you’ve signed up for the internship/workshop, refund would not be initiated.

As per the ethical practice and guidelines of HMHL, all information/details discussed in session will be kept confidential, apart from following distinct circumstances: 1) If the psychologist assesses that you’re at risk of harm to yourself or others, they may need to contact the emergency contact listed by you or the local emergency services. 2) When your psychologist discusses your case with other mental health professionals in supervision (while keeping your identity and demographic details anonymous).